When a fast-growing startup approached NEXSOLL, they had one major challenge: their support system couldn’t keep up with demand. Calls were being missed, customer service felt disorganized, and team communication was all over the place. Within 90 days of working with us, they scaled from a 2-person support team to over 10 professional agents—without chaos or confusion. Here’s how we made it happen.
Step 1: Setting Up a Scalable VoIP System
We started by replacing their basic phone setup with a cloud-based VoIP system tailored for growing teams. This included:
Individual extensions for each agent
Call routing and auto-attendants
Voicemail-to-email features
Mobile access for remote flexibility
This gave the team a professional and unified phone system, ready to grow as fast as the company did.
Step 2: Centralizing Communication
Instead of juggling multiple communication tools, we integrated a single dashboard where all calls, messages, and support tickets could be managed in one place. This improved team collaboration and ensured no customer inquiry slipped through the cracks.
Step 3: Training & Support Optimization
We trained the startup’s staff to use the system efficiently. From managing high call volumes to using call logs and analytics for performance tracking, the team became faster, more confident, and more customer-focused.
Step 4: Enabling Remote Expansion
As the team grew, we helped onboard remote agents across different cities—all connected through the same telecom network, no physical office required. The system was scalable, affordable, and built for flexibility.
The Outcome: Support That Scales
Thanks to NEXSOLL’s telecom services, the startup now handles hundreds of calls per day with ease, while delivering 5-star customer service.
Looking to grow your support team without growing your headaches? Let NEXSOLL power your communication